Our 911 operators are heroes — but New York City must treat them that way.
Every day, NYC 911 dispatchers handle life-and-death calls with professionalism and care. Yet their job classification has not kept pace with the complexity, stress, and responsibility they carry. It’s time to reclassify NYC 911 operators so they receive the respect, pay, benefits, and support they deserve.
What You Can Do
Your voice matters. Take two minutes to stand with NYC 911 operators and tell city leaders that reclassification isn’t just overdue — it’s necessary
Support the 911 SAVES Act to reclassify 911 dispatchers as first responders federally → https://www.congress.gov/bill/119th-congress/house-bill/637/text
NY State Senate Bill S7635A — Optional 25-year retirement for 911 operators
https://www.nysenate.gov/legislation/bills/2025/S7635
NY State Senate Bill S4758 — Designates dispatchers as first responders in NY law
https://www.nysenate.gov/legislation/bills/2025/S4758
News and updates from Local 5911